Built on the Floor: From Bag Boy to Leader: Lessons in People, Process, and Performance

Built on the Floor: From Bag Boy to Leader: Lessons in People, Process, and Performance

Built on the Floor From Bag Boy to Leader: Lessons in People, Process, and Performance by Manuel Ortiz What does real leadership look like when it’s tested every day—on the sales floor, under pressure, and in moments that matter most? In Built on the Floor , Manuel Ortiz shares the true story of rising from a teenage bag boy to leading grocery stores through crisis, growth, and constant change. This is not a theory book. It’s a field guide built from real experience, real people, and real responsibility. Through candid stories and practical insight, Ortiz reveals what he learned by working every level of retail—from pushing carts and stocking shelves to training leaders, opening new stores, and navigating moments of extreme pressure. Along the way, he discovered one truth that defines lasting leadership: Culture is built by what leaders do when no one is watching. This book shows you how to: Build teams that take ownership instead of waiting for instructions - Lead with humility while holding high standards - Create accountability without fear - Turn pressure into clarity and confidence - Develop leaders who multiply instead of depend Whether you manage a store, a team, or a growing organization, Built on the Floor offers a powerful reminder that leadership doesn’t begin in an office—it begins on the floor, with people, purpose, and consistency. If you want to lead with integrity, build teams that perform, and create a culture that lasts beyond your own presence, this book will change the way you see leadership forever.