Quality Customer Service Rekindling the Art of Service to Customers

Quality Customer Service Rekindling the Art of Service to Customers

Quality Customer Service Rekindling the Art of Service to Customers is a dynamic and easy to read book, penned by Sharon L. Burton, MBA, Toastmaster, and trainer extraordinaire. This book provides exciting, reflective, and easy to read narratives of customer service, through the lens of seven (7) characters that individually represent a different business industry. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, portray quality customer service for personal usage, businesses, educational institutions, youth development programs, and organizations offering self improvements skills. Dollar represents the banking industry. Stu represents the education industry. Meaty represents the grocery business. Shopper represents the retail industry. Peachie represents the restaurant business. Medic represents the medical industry. BATS represent the transportation industry. Quality Customer Service Rekindling the Art of Service to Customers offers information to bridge the customer service gap between the generations (Matures, Baby Boomers, Generation X, and Generation Y (Millennials). It provides a well illustrated range of customer service case studies, an augmented understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. Additionally the reader gains an increased understanding of how people, businesses, and institutional leaders directly affect customer service. This accounts how immediate and sustained quality customer service happens when it flows from the top down. Quality Solutions 8 May 2007 (updated 8 May 2007) by Francene Perry-Brown, Ed. D. Boothwyn, PA Administrator, Educator, & Author Quality Solutions Rekindling the Art of Customer Service is a must read, must implement guide to business success. This document can be used in all aspects of every business arena where happy customers are a primary concern. Happy customers mean repeat business; repeat business means continuous success. The book is filled with well written, easy to follow scenarios, principles, and practices necessary to enhance your companies' image. An excellent tool for workshops, seminars, and personal improvement. Quality Solutions offers a fresh approach to quality service to customers. --Lulu Publication's Web-site Quality Solutions 11 May 2007 (updated 11 May 2007) by Brenden Green, MS Educator and Professional Vocalist This is a really great tool for any type of business to have handy. The way the characters are presented also makes this book a less tedious read for students taking courses in business. Great! --Lulu Publication's Web-site Rekindling the Art 21 May 2007 (updated 21 May 2007) by Jay Anderson, MBA Accountant What an excellent and timely topic! Quality service seems to be a lost art at times. However, it can be the very factor that sets a business or organization from being good to being the best. This is required reading for all leaders. --Lulu Publication's Web-site Sharon L. Burton holds a BS in Criminology from Florida State University, a MBA in Human Resources from The American InterContinental University, and a MBA in International Business Operations Management from American Inter Continental University. While working for several Fortune 500 companies she built a ground-up Training and Development departments, designed and implemented a Quality Assurance and Compliance department, and has written numerous technical and soft skill corporate training manuals, seminars, workshops, and on-the-job training aids. She holds several diplomas from the American Banker s Association s, Delaware Center for Financial Training. Burton attended the following professionals training programs: Bob Pikes Creative Training Technical International, Inc., the Covey Leadership Center, Inc., and the Langevin Learning Services.